Work Smarter, Not Harder…

Every customer interaction is a chance to grow your relationships, uncover new sales opportunities and build customer loyalty. Typically, the relationship with your customers involves a series of events over time.  So, why not get on the ‘front foot’ and be more proactive in how you engage with your customers.

Proactive outbound customer communication can potentially be a key driver of success for many businesses. Why not give the Enghouse Interactive Outbound Predictive Dialler, our innovative solution for outbound dialling and campaign management a try?  It’s free for 30 days.

Not ready for the 30 free trial?  Download our Guide to Predictive Dialling, where we provide you with 10 top tips on why an outbound predictive dialler, can accelerate your outbound customer  communications strategy

Enghouse to ‘takeover’ the IAMCP booth at Microsoft Inspire 2018!

Microsoft Inspire – perhaps you’ve heard of it?

The Enghouse Interactive team will be on hand to showcase our award-winning, omni-channel contact center and customer experience solutions at Microsoft Inspire July 15 – 19 in Las Vegas, NV and we would LOVE to connect with you there!

With over 600 Skype for Business deployments globally, totaling more than 15,000 active concurrent agents, Enghouse continues to lead the way in empowering partners with the resources to leverage Microsoft’s unified communications platform with contact center and customer interaction solutions.

Over the course of Inspire, Enghouse will be ‘taking over’ the IAMCP Booth Community Area to host exclusive meetings with partners and provide a firsthand look into the latest in contact center technology. Each one-hour session will also include a 30-minute demo consisting of a presentation, a Q&A and a prize announcement. In addition to these takeovers, our team is available for one-0n-one meetings!

‘Takeover’ times are as follows:

• Monday, July 16th from 3pm to 4pm

o   Product focus: Communications Center (CC)

• Tuesday, July 17th from 4:30pm to 5:30pm

o   Product focus: TouchPoint Agent & TouchPoint Attendant

• Wednesday, July 18th from 2pm to 3pm

o   Product focus: Contact Center: Service Provider (CCSP)

To learn more about how to schedule a meeting with Enghouse at Inspire, click here.

“Enghouse has been a member of the Microsoft Partner Network for more than a decade, and every year we get more and more excited to meet with our valued partners in a different setting and show off our latest technology at their annual event, Microsoft Inspire,” said Enghouse Interactive Vice President of Product Management, John Cray. “This year is no exception as we continue to work alongside Microsoft to provide organizations worldwide with the resources and expertise they need to take full advantage of Microsoft frameworks as the next-generation of communications technology.”

Enghouse Interactive earned its Gold Application Development and Communications competencies in March of 2015, distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem. Attaining the Microsoft Communications competencies demonstrates partner expertise in video conferencing, voice over Internet protocol and instant messaging.

 So…about that meeting…Contact tricia.santos@enghouse.com to set up your one-on-one appointment with the Enghouse Team!

Principles to Excel in Customer Experience with Enghouse

Principles to Excel in Customer Experience with Enghouse

With pressure on the bottom line, for many businesses improving customer experience is sometimes the last item on the agenda. This is not the case for one of the world’s biggest toy makers, LEGO, as it puts its brand at the heart of its customer service and makes it a key differentiator.

View our recent webinar with Kim Bright, Global Consumer Services Senior Manager at LEGO Education, who shared with us how LEGO uses the power of the brand and the brand values to bring great experiences to all who interact with them.

Furthermore, Steve Morrell from Contact Babel shared highlights from his latest research into customer experience and how to excel in a forever changing, digital world.

Ondemand Webinar – Agenda

• Based on major surveys with thousands of UK businesses and consumers – What customers want vs what businesses think customers want? – Contact Babel
• How Lego puts its brand into its customer services to excel? – LEGO Education
• Principles to deliver customer service excellence in a fast-paced, ever-changing digital world. – Enghouse Interactive
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Fill out the form below to view the webinar ondemand.

Webinar

The principles to excel in customer experience.

On demand webinar please fill out form below to view

On Demand Webinar

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