Wednesday, May 16, 2012

Voxtron Middle East Newsletter - May 2012


Voxtron launches Out bound Dialers with advanced features 
Voxtron, the pioneers in providing Contact Centre applications, announced the launch of its advanced  Outbound Dialing platform which will give a new dimension to outbound calling. The new predictive dialer from Voxtron brings added value to your business, allowing you to dramatically increase efficiency within your business environment. Predictive dialer,  dials a series of phone numbers based on algorithmic calculations and then transfers only the answered calls to the people making calls, who are known as agents. Additionally,  predictive dialers increase productivity by separating out answering machines, voicemails, busy tones and fax tones, as well as have the functionality needed to predict and keep on adjusting the dialing patterns based on the number of available agents, average call handling time, number of free lines and various other factors

Voxtron Client is now 100% compliant with Microsoft Lync™ 
Voxtron Client is now a Lync-powered  Unified Agent Desktop with intuitive interface, that leverages the unified communications and collaboration capabilities in Lync to optimize agent productivity. Voxtron’s experience in using and deploying UCC technologies, combined with its close to two decades of  development expertise  in contact center solutions arena, make it a highly-experienced partner for companies wanting to adopt a Microsoft Unified communications strategy to address their own business requirements

Watch Video: http://www.voxtronme.com/vme/news/news/article/VCCLync/VCCLync.html

Voxtron starts a dedicated Training Center in Dubai 

Voxtron Middle East is pleased to announce that its new Partner Training Center is now open.  This facility  will offer a unique opportunity for our regional partners to benefit from the transfer of know-how needed for providing implementation & support  for its customer interaction solutions. It offers  onsite and virtual training for Voxtron’s partners around the region. The Training Center integrates new technologies with ergonomic design to ensure comfort and connectivity

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