The just concluded event proved to be
a great experience for the exhibitors as well as the visitors. We were
excited to see the positive response of the visitors which included regional
professionals, subject matter specialists and decision-makers, who were keen
to explore the new solution platforms and latest developments in Customer
Interactions solutions arena.
The gathering and active participation
of them further strengthens our belief that there is strong demand for small
to medium sized multimedia contact centers, which are still growing very
strongly, despite the downturn along with mobility solutions to address
people working from home and not traveling. During the event, Voxtron has
demonstrated its latest version of its contact center solution called Voxtron
Communication Center (VCC) 8.
|
Voxtron
is happy to announce the release of VCC 8 with a host of dynamic
improvements that allow existing customers to increase efficiency. Most of
the new features and improvements in VCC 8 are the result of suggestions and
feedback from users, all of which allow VCC to evolve and continue to meet
their changing needs.
What
is new in this version?
Multiple
queues – This feature of VCC allows configuring separate hold music, wait
time and other call handling parameters for each queue. Agents can login to
multiple queues and the overflow mechanism makes sure that the agents are
better utilized. Overflow could be configured with multiple parameters like
longest waiting, contacts per queue etc.
Agent
performance can also be measured per queue and each queue is capable of
handling multimedia contacts, Voice, Fax, Email, Chat, Social Media requests
and Objects!
Object
Routing – Voxtron has added one more innovative routing into its VCC platform
– Objects! Objects could be a scanned document, customer appointment tickets,
support tickets, tweets, face book posts from a web or non-web based
application and the data related to the content of the received data would be
send to a specific queue and displayed on Voxtron Client. This method of
routing could be added to back office applications, CRM etc. to track the
movement of customer requests and measure the performance of agents.
SIP
Phone – Physical phones are no more needed, Voxtron SIP Phone
is embedded into the Voxtron Client or can also be used as a stand-alone
soft phone. It also provides a one touch voice-mail access, Outlook
integration of contacts.
Existing
Voxtron customers with current and valid support contract, are entitled to
the 8.0 upgrade at no additional cost.
|
Voxtron
will be showcasing its latest Contact Center Solution (VCC8) on Microsoft
Lync platform at the WPC event being held form July 8-12 in in Toronto, Ontario, Canada. This will mark our first
participation as an exhibitor, and, as a Gold Certified Partner. You
may visit us at booth number 554.
The
Microsoft Worldwide Partner Conference is premier event for Microsoft
Partner Community:
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Thursday, July 12, 2012
Voxtron Middle East Newsletter - July 2012
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