In economically troubled times, many companies were again on reliable values, especially the strengthening of client relationships. The most important optimization tool was the internal service, call and contact center at the heart of the customer interaction. The software manufacturer Voxtron has now developed a solution, the call center agents networked seamlessly with employees in the back office: the Voxtron Client for Microsoft Lync.
Multimedia Contact Center Software, Voxtron Communication Center integrates "seamlessly with Microsoft Lync. She sees to it that internal communication channels work together. Voxtron, together with its system partners IP Dynamics and Telefonbau Schneider, two major players in the telecommunications and contact center industry. Jointly presented solution is the wide range of Microsoft Lync: As a platform for instant messaging, presence, audio, video and web conferencing software offers its users a wide range of real-time communication media in a single application environment.
"Lync soon will attain it's place as indispensable from the contemporary corporate communications and is already setting the benchmark in the field of unified communications," said Christian Stölken , CEO of IP Dynamics, talking about the importance of Microsoft's development on the market. Voxtron has strengthen it's cause by integrating Microsoft Lync, into its known Voxtron Client. The innovative combination leaves the contact center features much robust in it's applications. By skill-based routing, for each contact - no matter which channel such as phone, fax, email, chat, video, social media - the best-qualified employees are assessed. At the same time, it allows the call center agent, to use all the features of Lync application (for example, instant messaging, video telephony, desktop sharing and real-time conferencing). Thus, employees in the back office or experts could be connected easily and would be simple to redirect the caller quickly and professionally.
With the intelligent linking, all users can benefit, who have been already working with the Voxtron Client, or have deployed Microsoft Lync alone. "The integrated solution combines the best of two worlds: Unified Communications and Customer Interaction Solutions," says Marc Schneider , CEO of Telefonbau Schneider GmbH. "For businesses it is a great opportunity, its call center to adapt to changing customer needs and to improve performance. " "As a Gold Certified Partner of Microsoft, we have recognized the potential of Lync and immediately developed a standard interface to Voxtron Communication Center. The first installations have been successfully implemented, and we look forward to further market development in the UC environment, "adds Ralf Mühlenhöver , CEO of Voxtron GmbH www.voxtron.com
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