Posts

Showing posts from 2017

CUSTOMER-INITIATED FEEDBACK: A NEW WINDOW INTO THE CUSTOMER JOURNEY

EXPERTS SHARE THE VALUE OF EVOLVING QUALITY PROGRAMS WITH AUTOMATION

ARE YOU USING ALL THAT WORKFORCE OPTIMIZATION HAS TO OFFER?

AUTOMATED QUALITY MANAGEMENT DRIVES OBJECTIVE EVALUATIONS, JOB SATISFACTION

THE EVOLUTION OF SELF-SERVICE: AN INTERVIEW

WHY COMMUNITY IS ESSENTIAL TO YOUR DIGITAL CUSTOMER SUPPORT IN 2018

JOIN VERINT MAY 14-17 IN DALLAS, TEXAS FOR ENGAGE 2018

EIGHT AREAS TO CONSIDER AS PART OF YOUR AUTOMATION STRATEGY

PARTNER SPOTLIGHT: LUMENVOX

Contact Centre Predictions For 2018

MEET KAI, THE MAN BEHIND THE ENTERPRISE!

Snowstorms Hit The UK – How Customer Communications Can Cope in a Crisis

TOUCHPOINT AGENT HAS ARRIVED!

GDPR: 12 important things your business needs to know

Say Hello to Lynette!