THREE SIMPLE WAYS TO SHOW YOUR CUSTOMERS SOME LOVE
This week as we celebrate Valentine’s Day, it’s a good time to remember the role that emotion plays in customer service.
Have you thought about that before?
If you haven’t, consider how your positive feelings about a brand partly arise from the good feelings you had about a customer service experience—or several of them.
In a new article for Contact Center Pipeline, I discuss some simple, practical ways that organizations can demonstrate to their customers that they matter. You might just be amazed where that can lead.
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