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Microsoft Lync Online is a next-generation cloud communications service that connects people in new ways, anytime, from virtually anywhere. Lync Online provides intuitive communications capabilities across presence, instant messaging, audio/video calling and a rich online meeting experience including PC-audio, video and web conferencing. Transform your interactions with colleagues, customers and partners from today’s hit-and-miss communication to a more collaborative, engaging, and effective experience. We have combined the unified communication possibilities of Lync with the Contact Center features of VCC and has seamlessly integrated into a single platform to empower the agents to utilize its benefits. Some of these benefits are;
Know whether others are available to communicate. Repeatedly attempting to reach each other by phone or email is a common communication problem in today’s business world. Often the problem stems from workers who are physically separated by geography and time zones and who lack visibility into other people's availability or presence. Presence information is especially important when there is a need for a critical business discussion or a time-sensitive decision has to be made. Lync Online helps organizations increase individual productivity by adding presence, IM, and PC-to-PC audio and video calling to the business IT infrastructure.
Presence and click-to-communicate from Microsoft Office Outlook. Collaborating with others can be challenging for workers whose jobs require constant use of business productivity applications during the work day. Lync Online connects presence and real-time collaboration capabilities with the Microsoft Office Outlook messaging and collaboration client. This enables higher productivity by allowing workers to collaborate using the programs they’re already familiar with.
Connect with people and be more productive through a rich and immersive online meeting experience. Online meetings enable users to connect wherever they are through PC-based audio, video, and web conferencing, both as scheduled meetings and spontaneous, ad hoc collaboration sessions. With Lync Online, users can collaborate, share information, and coordinate their efforts in real time, all within the context of an existing workflow. Lync Online supports an integrated conferencing experience, enabling users to join the same conference from the PC (via the Microsoft Lync 2010 client) or from a phone (requires a separate dial-in audio conferencing service from a qualified partner).
Collaborate within SharePoint sites. Lync Online serves as the presence engine for SharePoint team sites and portals, providing presence and IM access from within Windows SharePoint Services and SharePoint Server sites. For example, users can enable the Members Web Part to see the presence of anyone associated with a SharePoint site, which allows information workers to spend more productive time in their business productivity applications.
Communicate with other organizations running Lync. The federation feature of Lync Online establishes trusted relationships between an organization and one or more external organizations. This allows users to see user presence and communicate using IM and PC-based audio and video across organizational boundaries.
Communicate with Windows Live Messenger contacts. Lync Online enables your users to connect with Windows Live Messenger contacts using IM, audio and video calls directly from Lync.
Reduce costs. Lync Online facilitates rich and engaging communications across and outside an organization without expensive business travel or costly phone bills. The Lync Online service allows organizations to focus IT resources on developing value instead of running IT infrastructure. Microsoft manages the risks and complexity of operational systems.
Presence and click-to-communicate from Microsoft Office Outlook. Collaborating with others can be challenging for workers whose jobs require constant use of business productivity applications during the work day. Lync Online connects presence and real-time collaboration capabilities with the Microsoft Office Outlook messaging and collaboration client. This enables higher productivity by allowing workers to collaborate using the programs they’re already familiar with.
Connect with people and be more productive through a rich and immersive online meeting experience. Online meetings enable users to connect wherever they are through PC-based audio, video, and web conferencing, both as scheduled meetings and spontaneous, ad hoc collaboration sessions. With Lync Online, users can collaborate, share information, and coordinate their efforts in real time, all within the context of an existing workflow. Lync Online supports an integrated conferencing experience, enabling users to join the same conference from the PC (via the Microsoft Lync 2010 client) or from a phone (requires a separate dial-in audio conferencing service from a qualified partner).
Collaborate within SharePoint sites. Lync Online serves as the presence engine for SharePoint team sites and portals, providing presence and IM access from within Windows SharePoint Services and SharePoint Server sites. For example, users can enable the Members Web Part to see the presence of anyone associated with a SharePoint site, which allows information workers to spend more productive time in their business productivity applications.
Communicate with other organizations running Lync. The federation feature of Lync Online establishes trusted relationships between an organization and one or more external organizations. This allows users to see user presence and communicate using IM and PC-based audio and video across organizational boundaries.
Communicate with Windows Live Messenger contacts. Lync Online enables your users to connect with Windows Live Messenger contacts using IM, audio and video calls directly from Lync.
Reduce costs. Lync Online facilitates rich and engaging communications across and outside an organization without expensive business travel or costly phone bills. The Lync Online service allows organizations to focus IT resources on developing value instead of running IT infrastructure. Microsoft manages the risks and complexity of operational systems.
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