HOW DO SSN DATA BREACHES IMPACT YOUR CONTACT CENTER?

As fraudsters become more and more sophisticated, contact centers need to equip themselves with every advantage to outsmart them.

At the same time, they have to protect the customer experience so that legitimate callers do not have to endure an authentication maze just to get something done.

Using behavior analytics, the fraudsters can be separated from the legitimate callers—even if the bad guys have all of the data required to authenticate. Sound too good to be true? It isn’t.

Learn more by reading the blog from Contact Solutions’ Tim McCurry that highlights how you can help protect your contact center from the growing frequency and severity of today’s threats—while keeping your customer experience strong.